Set common issues with ii-Footstep Verification

Lost or stolen phone

Nosotros recommend you:

  • Sign out of the lost or stolen phone.
  • Alter your Google Business relationship countersign.

You lot have several ways you tin can become back into your account, depending on your circumstances.

Use backup options

If y'all've lost access to your chief phone, you can verify it's you with:

  • Some other phone signed in to your Google Account.
  • Another phone number y'all've added in the 2-Stride Verification section of your Google Business relationship.
  • A backup code y'all previously saved.
  • A security primal you've added in the 2-Pace Verification department of your Google Account.

Sign in from a trusted device

If you previously signed in from a device and checked the box next to "Don't ask once more on this calculator," you might be able to sign in from that device without a 2d verification step. Later on you sign in to your Google Account, you can manage your verification methods.

Get a new phone from your carrier

If you lose your telephone, you tin ask your carrier to transfer your phone number to a new phone or SIM card.

Recover your business relationship

My security key was lost or stolen

Choose the correct steps to become back into your account, based on if you set up another 2nd step, like:

  • Verification codes
  • Google prompts
  • Backup codes
  • A backup security central you lot've added to your account
  • A registered computer where you chose not to be asked for a verification lawmaking

Important: If you added Advanced Protection to your business relationship, you can merely use a fill-in security key. If you don't accept a backup security cardinal, follow the steps to recover your business relationship.

If you have another second pace

  1. Sign in to your Google Account with your countersign and your other second footstep.
  2. Follow the steps to remove the lost primal from your account.
  3. Get a new security key. Y'all may desire to get an extra key you can keep in a safe place.
  4. Add the new key to your account.

If you don't have another second step or forgot your password

Important: ii-Footstep Verification requires an extra footstep to show y'all own an account. Because of this added security, it can take  iii-5 business days for Google to brand sure it's you.

Follow the steps to recover your business relationship. Yous'll exist asked questions to confirm yous own the  account.
Use these tips to answer equally best y'all tin can.

  1. You may exist asked:

    1. To enter an email address or phone number where you can exist reached.
    2. To enter a lawmaking sent to your email accost or phone number. This code helps brand certain you tin access that email address or phone number.

Crave a security key equally your second step

If you lot turn on 2-Step Verification and sign in on an eligible phone, you can go Google prompts. To make a security key your required 2d pace, enroll in Advanced Protection.

Revoke lost backup codes

If you lost your backup codes, you lot can revoke them and go new ones.

  1. Go to the two-Step Verification section of your Google Account.
  2. Select Bear witness codes.
  3. Select Get new codes.

You didn't get a verification code

  • You might accept been sent a Google prompt instead. Larn why we recommend Google prompts instead of text message (SMS) verification codes.
  • If we notice something dissimilar about how you sign in, like your location, you might not be able to get a verification code through text message.
  • If a text bulletin with a verification code was sent to your phone, make sure your service plan and mobile device supports text bulletin delivery.
    • Delivery speed and availability may vary by location and service provider.
  • Brand sure you accept adequate internet connexion when you try to get your codes.
  • If you get a voice call with a verification code sent to your phone, you go a voicemail if:
    • You can't respond the call.
    • You don't have an acceptable cyberspace connexion.

Tip: If you lot requested multiple verification codes, only the newest 1 works.

My Google Authenticator codes don't piece of work

It may exist considering the time isn't correctly synced on your Google Authenticator app.

To gear up the right time:

  1. On your Android device, go to the main menu of the Google Authenticator app.

  2. Tap MoreMoreand then Settings and thenTime correction for codes and thenSync at present.

On the side by side screen, the app confirms the time has been synced. You should be able to sign in. The sync volition only affect the internal time of your Google Authenticator app, and volition not change your device's Engagement & Time settings.

An app doesn't piece of work after you turn on ii-Step Verification

When you turn on 2-Stride Verification, you may demand to sign in to some apps again.

Tip: If you tin can't sign in to an app after yous add together 2-Step Verification, you may need to use an App Countersign.

Why you shouldn't utilise Google Phonation to get verification codes

If you use Google Voice to get verification codes, y'all could lock yourself out of your account.

For case, if you sign out of your Google Vocalisation app, yous might need a verification code to get back in. But, because it's sent to your Google Voice, y'all can't get the code.

Work, school, or other system accounts

If you use an account through your work, school, or other group that's protected by 2-Step Verification, and y'all can't sign in, you can:

  • Use fill-in options.
  • Contact your administrator.

Link to set upward 2-Step Verification

Contact your admin.

You lot tin can't utilise a second footstep to sign in

Apply a device y'all marked every bit trusted and go to account recovery.

I tin't sign in to my backup phone with text messages

This can happen when there's something different almost how you lot sign in, like your location. You may need to movement to your main phone, or another trusted device, to sign in to your backup phone.

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